Shipping & Returns Policy

How much is shipping cost?


Australia
Orders above $80: Free Shipping
Orders below $80: Flat rate $10.00 shipping Australia-wide

New Zealand
Flat rate shipping NZ$23

USA
Flat rate shipping USD$30

UK
Flat rate shipping $29 Pounds

China, Japan, South Korea, HK, Taiwan, Singapore, Vietnam, Malaysia, Thailand
Flat rate shipping USD$20

How long will my order take to arrive?
We pick & pack orders and aim to dispatch orders within 24 business hours. As soon as your order is dispatched, you will receive a tracking link via email for you to stay updated on when your parcel will be delivered.

How will my order be shipped?
Our preferred courier partner is Australian Post. However, we may use other courier partners depending on your location.

How do I track my order?
Once your order has been dispatched from our warehouse, you will receive an email from us with a link to track your order.

Can I change my address after I have placed my order?
Unfortunately, we cannot change any order information once your order has been processed. Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

You will receive your tracking information once dispatched. Please sign up to the Australia Post MyPost tool to redirect your parcel.

If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks, but Australia Post will eventually return the package to us. We will cover the return fee from Australia Post, but we request payment to resend this out to you.

How do I change the address on my account?
To update your shipping address you can either do this in the 'My Account”' section when you log into our website, or alternatively you can do this during checkout.

What is your return policy?

30-day Money-back Guarantee
We’re sure you’ll love Veggie-mate but if you don’t, we’ll be happy to refund. Simply send it back to us with your receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To be eligible for a refund, your item must be in a re-saleable condition and/or not more than 30% of the product has been used. Returns must be made 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Please allow 14 working days.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Damaged/Faulty Items
If your product is damaged or faulty, please get in touch, we’ll be happy to help out with a replacement or offer a store credit.

Please send us a photograph and subject heading “Faulty/Damaged Order No: XXXXX” within 7 days at hello@veggie-mate.com and we will guide you through the replacement process.

For any items that arrive broken or faulty will be replaced if we are notified within 7 days of receipt. Please do not dispose of the item until we have had the chance to chat with you.

Keeping It Fresh, Naturally

As a mum trying to make healthier choices, I started Veggie Mate because I know the struggle, wanting the best for my family, worrying about pesticides on fresh produce, and feeling guilty every time I toss out spoiled fruits and veggies.

With fresh food prices rising, I needed a simple, natural way to keep produce fresher for longer. That’s why I created Veggie Mate, to help families like mine eat cleaner, waste less, and save more. It’s more than a product, it’s a small but powerful step toward healthier homes and a more sustainable future.

Stay fresh, Pearl (founder)

Who Makes Veggie Mate?

At Veggie-Mate, our mission is rooted in sustainability and inclusivity. We’re passionate about reducing food waste in households while making a meaningful social impact. That’s why we proudly partner with Brite Industries, an Australian social enterprise dedicated to creating job opportunities for people with disabilities. Together, we craft every Veggie-Mate solution with care, ensuring our products help you create a greener, more sustainable kitchen while supporting a more equitable world.

Small Changes, Big Impact

Food waste doesn’t just hit your wallet, it’s a major source of methane gas in landfills, harming our planet.

That’s why we created Veggie Mate: a simple, natural way to keep produce fresher for longer while reducing waste. Every time you use it, you’re not just saving money, you’re making a real difference.

Less waste, fewer emissions, and a greener future, one small change at a time.

Make a difference with Veggie-Mate. Enjoy fresher produce, waste less, and support a more sustainable future: one small change at a time.